Member Spotlight: DoorDash Launches Safety Initiative

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We’re excited to announce another major development to continue improving the Dasher experience. We’re launching SafeDash™: a new in-app toolkit powered by the security professionals at ADT, the most trusted name in security, to help Dashers feel safe and give them greater peace of mind. 

Dasher feedback has been vital throughout this process, especially because we know safety is a top reason so many Dashers, particularly women, choose delivery over earning with other platforms. We’re first rolling SafeDash out to Dashers in Chicago, Detroit, Los Angeles, New York, Philadelphia, and San Francisco, with 100% of Dashers across the U.S. seeing this in their app by the end of the year. 

This new in-app Dasher safety toolkit is launching with two new in-app features while we continue to develop and build more resources that speak to the Dasher experience:

  • Safety Reassurance Call: In the event that a Dasher feels unsafe in a situation, they can quickly and easily connect with an ADT agent through the Dasher app. ADT will call the Dasher and remain on the phone until they feel safe. 
  • Emergency Assistance Button: If a Dasher is ever in need of emergency services, they can easily swipe a button within the Dasher app for assistance. ADT will then contact 911 on the Dasher’s behalf, discreetly remaining in contact with the Dasher by text message.

At DoorDash, our commitment to safety is central to what our teams work on every day. We know that this is only the beginning and that solving these, and other, complex challenges will require partnership between DoorDash, policymakers, and other stakeholders. We look forward to creating a stronger, brighter, and more vibrant future for our community and to share more developments in the months ahead. 

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